Returns & Exchanges
We believe in making your shopping experience as smooth as possible. Need to return an item? We’ve got you covered with easy returns for exchanges, store credit, or refunds. Simply contact us:- Email us: hello@hipland.co
- Phone (07) 5372 9025
- Website Chat: Drop us a message anytime!
Our Refund Policy
Timeframe:
You have 30 days from the date of purchase to request a return. After that, unfortunately, we can't process refunds or exchanges.
Eligibility:
To be eligible for a return, your item must be unused, in its original condition, and packaged as you received it. Please include your receipt or proof of purchase.
Refund Process:
Once we receive and inspect your return, we'll notify you via email about your refund status. If approved, we’ll process your refund within 3-5 business days back to your original payment method.
Additional Details
Sale Items:
Please note, sale items are non-refundable and are final sale.
Shipping Costs:
Return shipping costs are your responsibility and are non-refundable. We recommend using a trackable shipping service to ensure we receive your return.
Missing Refunds?
If you haven’t received your refund yet:1. Double-check your bank account.
2. Contact your bank—processing times can vary.
3. Still no refund? Contact us at hello@hipland.co and we'll assist further.
