Returns

Change of mind or wrong size: return it within 30 days of delivery for a credit note. Your credit note is applied when your item is returned.

Faulty, damaged or not as described: email a photo to hello@hipland.co. We offer a replacement first. If we have no stock, we issue a credit note. If neither works for you, we refund as required by Australian Consumer Law.

How to return

Email hello@hipland.co or message us on chat with your order number. We send the return address. Put your order number in the parcel.

The details

• Items must be unused, unwashed and in the original packaging.
• You pay return postage for change of mind. We pay it for faulty items.
• Sale items are final unless faulty.
• No restocking fees.
• We do not swap items directly. Return for a credit note, then order what you need.

Your rights under Australian Consumer Law

Australian Consumer Law guarantees that products must be:

• Of acceptable quality
• Fit for purpose
• Match the description

If your item doesn't meet these guarantees, you're entitled to a remedy. We'll offer a replacement or repair first. If that's not suitable, we'll provide a refund.

Nothing in this policy limits or excludes your rights under Australian Consumer Law.